Our Values

Aligned

Alig

Fantastic service, excellent care, and knowledgeable staff made this 80-bed acute care facility a toprated

healthcare provider in this Midwest community. KSB’s commitment to “restore, maintain and

enhance health” and their vision to “be the community’s first choice for health services” were met by

our own promise, to help them maneuver complex payer dynamics and provide exceptional financial

services to their patients.

A partnership built on values means …

When KSB faced:

• A loss of revenue through aged A/R and denials

• Rocky insurance billing and collecting performance

• Reporting gaps

• Challenges implementing a new patient accounting system

• A growing coding backlog

• An anticipated drop in patient loyalty

• Augmented staff to work legacy A/R and increased cash collection

• Implemented a provider audit and education program to help improve coding and documentation

• Analyzed data and organized it into an easy-to-understand reporting dashboard

• Led their team through developing a timeline, identifying gaps, and customizing their new system

to optimize functionality

• Became an extension of their coding team

• Worked with them to enhance the patient’s financial experience

Case Study: Coding Services